AwakingPublished release support
Technical Support
Awaking is an on-device photo editing app for iOS. This page remains the public support entry for the currently published release.
Include your device model, iOS version, app version, and a short description of the issue.
What Awaking Supports
- Photo import from the photo library.
- Local photo editing, filters, masks, effects, and adjustments.
- Local export back to the photo library or share sheet.
- Future App Store managed purchases, when they are introduced.
Common Questions
The app cannot access my photos.
Check iOS Settings → Privacy & Security → Photos, then allow Awaking to access your selected photos or full library.
The edited photo was not saved.
Make sure photo library permission is granted and try exporting again. If the issue persists, include the exact export step and device model in your support email.
The app feels slow or a feature does not respond.
Restart the app and try again with a smaller photo. If the problem is reproducible, send the steps, device model, and iOS version.
I need help with a purchase in a future version.
Purchases and refunds are handled by Apple. For billing issues, use Apple’s purchase support flow first, then contact us if the app does not unlock correctly.